Refund policy

At Lumo, every kit is carefully prepared to create a calm, meaningful planting experience. Because our products include seeds and growing materials, we have a limited return policy to ensure quality and safety for everyone.

Returns

Due to the nature of our products, we do not accept returns on opened or used kits.

If your kit arrives damaged, defective, or incomplete, please contact us within 7 days of delivery, and we’ll make it right.

To request a return or replacement, email us at hello.lumokits@gmail.com with:

• Your order number

• A brief description of the issue

• Photos, if applicable

Approved returns must be unused and in original packaging.

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Refunds

Once your request is approved:

• Refunds will be issued to your original payment method

• Processing time: 5–10 business days

Shipping costs are non-refundable unless the issue was caused by us.

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Replacements

If your kit arrives damaged or defective, we’re happy to send a replacement at no additional cost.

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Growth Disclaimer

Because plants are living things, we cannot guarantee germination or growth, as results may vary based on care, environment, and conditions outside our control. That said, we design our kits to be beginner-friendly and include clear instructions to support successful growth.

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Questions?

If something doesn’t feel right, reach out — we’re here to help.

hello.lumokits@gmail.com